Thing 7 - Web 2.0 Communication Tools

Pretty familiar stuff here. I personally spend much time on email (most of it productively, I'd say, although I'm always looking for productivity tips such as the link provided in this Thing). My library uses IM for reference purposes, but it's not very busy. I've both attended and facilitated web conferencing as well as an Online Chat session - a very useful tool if the technology works for everyone and the content is compelling enough to keep me from "multi-tasking" such as checking my email. Not too different from an in-person session!